SHIPPING AND PRODUCTION
All Dianne Rowe Private Collection pieces are hand made to order. This means that each piece is unique and made especially for you. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible.
Australian domestic orders are sent express via Australia Post. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au.
Dianne Rowe Private Collection ships worldwide. International standard shipping is sent via Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International standard parcels can take anywhere between 3 and 10 working days to arrive.
International express shipping is via Australia Post. You will be contacted on dispatch of your order with a tracking number and details of how to track.
Australian domestic orders are sent express via Australia Post. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au.
Dianne Rowe Private Collection ships worldwide. International standard shipping is sent via Australia Post. These packages are registered and trackable, you will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. International standard parcels can take anywhere between 3 and 10 working days to arrive.
International express shipping is via Australia Post. You will be contacted on dispatch of your order with a tracking number and details of how to track.
Duties and taxes
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
WARRANTY AND RETURNS
Goods sold are non-refundable. All items are made to order therefore exchanges or returns are not offered for change of mind.
Dianne Rowe Private Collection covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care as deemed by Dianne Rowe staff, or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 months, we will repair pieces at cost. Any necessary repair of bespoke pieces will be assessed on a case by case basis.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers. Resizing is at cost and is quoted on a case by case basis.
Dianne Rowe Private Collection covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care as deemed by Dianne Rowe staff, or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 months, we will repair pieces at cost. Any necessary repair of bespoke pieces will be assessed on a case by case basis.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers. Resizing is at cost and is quoted on a case by case basis.
Repair and Service
If your piece needs service or repair, you can return it to us at the below address:
PO Box 289, Midland DC, WA, 6939
Please contact us prior to returning your piece, and ensure that all of your details, including your order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured.
We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging.
We will let you know once we have received your piece, and will give you an indication of any cost involved, and an expected timeframe. For queries regarding repairs and resizes, please contact info@rowecollection.com.au
PO Box 289, Midland DC, WA, 6939
Please contact us prior to returning your piece, and ensure that all of your details, including your order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured.
We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging.
We will let you know once we have received your piece, and will give you an indication of any cost involved, and an expected timeframe. For queries regarding repairs and resizes, please contact info@rowecollection.com.au